So uh let’s see. We arrived in Virginia Thursday night and were all pretty exhausted. Dinner. Wine. Sleep.
Friday we walked to Chipotle for lunch. Then we got ready to go our first professional soccer game. The boys were very excited. We went to Audi Field to watch DC United play New England something. I can’t remember. The boys got free scarves! The sunset from the stadium was gorgeous. Anyway, ultimately the game ended in 2-2 but we didn’t mind because it was exciting.
Outside the stadium
In front of the field – check out Miles’s new “smile”.
Beautiful sunset view. Look, the Washington Monument!
Saturday, the boys and I drove to my sister’s in Clifton. It’s about half an hour from Kiki’s, and it’s a pretty drive if you take the shorter (I think) route but it’s also windy and hilly so I prefer to take the boring highway route. I know, it’s bad but what can I say?
I already blogged our road-trip-within-a-road-trip, and now it’s time to post about the rest of it. I’d better start with Part 1: Getting to Virginia.
Kristina flew down Sunday night, and we spent Monday getting ready for the trip. Packing, laundry, making sure we had a plan for our roadside attractions. Oh, and eating delicious meals at Picnic Provisions & Whiskey and Molly’s Rise and Shine. Highly recommend both. Also visiting Terry and taking the boys to Dollar Tree to pick out road trip snacks (I gave them each a $5 budget.)
Monday morning, we hit the road with my new cargo bag on the roof. First stop, the giant catfish in Slidell! (Huge thanks to the website Roadside America for all of our stop ideas.)
A couple saw us pulling off to take a picture with the fish, and thought it was hilarious, so pulled over as well and offered to take a picture for us. Thanks anonymous Slidell couple!
I’m blogging this from the back seat of Kiki and Mike’s car as we head back to Virginia. We left New York City a couple of hours ago, and while I’ve been terrible about blogging our trip so far (I mean the one to Virginia) at least I can get this one down now, while it’s still fresh.
We arrived yesterday (Sunday) a bit after noon (it’s about 4 hours from their house and we left bright and early.) Got the car parked and dropped our bags off at the hotel (a Courtyard by Marriott that we got for an absolute steal) and headed out to explore.
We decided to walk to Rockefeller Center since it wasn’t too far away, and one of our ideas was to go to the top.
The east coast was going through a nightmarish heat wave this weekend, so we didn’t want to do anything that involved being outside much. But when you are in a city where you walk everywhere, it’s an impossible goal. But at least we could duck into air conditioning as often as possible.
After we baked on top of a skyscraper, we headed to the Nintendo store.
Oh and we ate pizza before going up, and the boys were not happy that it was square instead of traditional NY pizza. It was delicious though. 🤷🏻♀️
Afterwards, we walked around Rockefeller Center a bunch because there was ice cream and air conditioning. And then went back to the hotel so we could check in. We rested for a while in our rooms, then headed back out for “real” pizza and to see Times Square.
Went to John’s Pizza for dinner. Was delicious but hot. Like, my shirt was soaked with sweat. 🔥 But the pizza was fantastic. The boys were thrilled to have “foldable” pizza.
It was getting dark by the time we left, so it was time to see the lights of Times Square in all of their glory. The boys loved it.
My favorite part was the group of Sri Lankan men who asked me to take their photo. And then wanted everyone in the picture. 😀 They were adorable and pointed out a few times that they were politicians back home. I had to get a picture with my phone as well, of course.
Next, we went back to Rockefeller Center to make use of its facilities and got some dessert for the boys. We were all exhausted by the time we got back to the hotel and I slept like a rock. (I have said “rock” a lot in this post.)
This morning, we woke up and went to stand in line for bagels at Ess-a-Bagel, which was handily right by our hotel. I was nervous about ordering, but I did okay and didn’t get yelled at. The boys loved the bagels (they got butter, I got lox spread.) They were totally worth the wait.
After eating, we walked up to Central Park and we all climbed on rocks. The temperature was much lower today, thank goodness.
Our next stop was a cookie dough shop that Oliver had been dying to go to ever since we decided to make this trip. We took the subway down to Chelsea, and when we got there, it was closed! 🤬 Poor kid was heartbroken. There was another cookie dough shop around the corner, but it took a while for him to recover. (As an aside, as fond as I am of sampling cookie dough when I make it, these places where they scoop it out to eat raw – it’s egg-free so safe – make me want to retch and I honestly couldn’t even look at it. But I’m weird.)
The next stop was the one I was most excited about….MOOD!!!!!! You know, the fabric store from Project Runway?
No one else was excited, though. 😆 So I very thoughtfully made my choices as quickly as I could. But I mean there are 3 stories of fabric! I had a list of patterns I want to make dresses with and the amount of fabric I needed, and tried to decide fast. It was actually good for me because otherwise that place would have sent me into a tailspin of indecision. I ended up getting a few yards of cotton voile (a light woven cotton) for a dress:
And then went to search for swim fabrics, because I wasn’t thrilled with what I’d bought at Joann’s. And I hit the jackpot! I found these (the blue is for contrast):
And I love it, but after it was cut out, I saw this, and was all 😍😍😍 so got some of it as well.
Dreamy, right? And the blue will work with it as well.
The people at Mood were so nice, but sadly we did not see Swatch the dog. 😢
This was happy Pam:
It was time to head back to get the car and go back to Virginia to beat a bad storm that was coming. But first, more pizza! The boys wanted to try 99 cent slices, and the cheapskate in me was happy to oblige! They said they liked it best of all. Of course.
We made it back to the car just before the sky opened up, and that is the end of our New York adventure! I’m happy that writing this post has taken up a good part of the journey back to Kiki’s. Woo hoo!
…well you know the thing they say about the USPS. The same could be said of the boys and soccer.
Their tournament this weekend in Alexandria (a smallish town 3 hours from NOLA) was cancelled at the last minute, but me being the cheapo that I am, booked our hotel room via hotels.com instead of the team travel agency. And of course it was non refundable. So we decided to make a road trip of it!
And so I find myself sitting in the car while the boys play in the rain (only a mist right now, but it had better get worse later since they ended the season early for this, breaking little hearts all over the state) at a park that Ren found for us. THANKS RENNY!
The exciting part of the trip for me comes tomorrow when we head an hour north to Natchitoches, the small town where I went to boarding school for nerds (LSMSA) for two years. I am hoping it will spark an interest in the boys, like when my sixth grade science teacher told me about it. (Thanks Mrs. Schucker!)
We’ll be getting a tour of the school on Monday morning but tomorrow we’ll wander around town and I’ll tell them about all some of the hijinks we got up to. And we’ll eat meat pies and get drive through daiquiris, just like the old days. Well, maybe Sonic slushes for the boys.
It’s time to look back at 2018 before too much of 2019 has gone past and I forget all about it.
It was a busy year! And I definitely didn’t blog enough, especially at the end of the year, where I had to rely too much on Instagram posts for my recaps. I’ll try to fix that for 2019. But my mantra for this year is “stop trying to do everything” which I’m afraid might turn into “turn into a lazy blob” so 2020’s mantra might need to revolve around moderation. We’ll see. Anyhoo, onto the year’s recap:
Considering the number of pina coladas I ingested over the course of the week, it’s likely this recap will be somewhat incomplete. But I’ll give it a try.
Just two of the many
pina coladas I drank
Sunday: Get on board!
We boarded the ship. Got checked in to our cabin (thank god we were able to score a cheap upgrade from a coffin windowless inside cabin to one with a balcony) and went off to explore the ship and meet up with the other dozen family members aboard. We boarded fairly late, so it wasn’t too long until the ship left the dock.
It’s pretty great that our neighborhood is across the river from the cruise terminal, so my friends Jenn and Heather went onto the levee, and waved goodbye. I mean, okay, I couldn’t really see them but they turned on the flashlights on their phones and waved them around, which I could see. I waved back with my phone. Exciting stuff!
Couldn’t find Oliver, though. Oh well. There were only 14 decks he could get lost on, I figured he’d turn up at some point. (He did, but this was an ongoing theme for the week.)
When I unpacked later, I realized I only packed one pair of shorts. I left a pile with four or five more pairs on my dresser. Ugh.
Had dinner, some wine, sailed down the Mississippi.
Monday: Day at Sea
Hmm. There was definitely some lying in the sun that day. Definitely a bloody mary at the beginning of the day. Then some other tropical adult beverages throughout. Lunch in the Garden Cafe, which is the giant buffet where the boys preferred to eat as often as possible. Eventually it was simply called #garden, because we are all dorks.
Had dinner together as an entire massive family that night.
Oh yeah, that morning, my sister and I went to work out, and I realized I also left one running shoe at home. Sigh.
Tuesday: Cozumel and THE MAGIC FABRIC STORE
Disembarked. Went in some of the shops. Met up with my siblings and their families, and they took the boys back to the boat so George and I could wander off alone. He had scoped out a cigar bar and I had a fabric store in mind if it wasn’t too far away.
Had margaritas and George had a cigar, and then I discovered that the fabric store was only a block away! Wheeee! I went to check it out and was immediately confused and overwhelmed. I realized I had data on my phone in Mexico so I texted my friend Terry to ask what to do. (I knew she had bought fabric in Mexico the day before, coincidentally, for her daughter’s upcoming quinceanera.)
The store was not necessarily huge, but it definitely wasn’t catering to tourists. No signs were in English, and the prices were all in pesos. I was doing a quick calculation in my head but was pretty sure the margarita was messing with my math skills because surely…these fabrics weren’t $2-3 a meter?!?!?
BUT THEY WERE.
I figured out that algodón = cotton and poliéster was pretty obvious. As usual, I was paralyzed by indecision so didn’t buy a million meters of fabric like I would have liked. Plus, I wasn’t sure what to do. I couldn’t see a cutting table anywhere, but there did seem to be a lot of clerks wandering around. And then there were two glassed-in booths. One seemed to be a cashier, but I wasn’t sure what the other one was for. I tried to watch to see what other people did, but the store just wasn’t very busy.
Outside the cigar place
The fabric store!
Fortunately, Terry came to the rescue! She told me that the clerks walking around would measure the fabric right off the roll with the meter sticks they carried around. So I found a young man who worked there, and would point to the fabric I wanted and would use my elementary Spanish to ask for “tres” of each. I would have bought more, but I felt like I was taking up the clerk’s time too much (so dumb of me) so I only bought five different fabrics. (Three polyester Christmas prints meant for tablecloths, some black cotton/lycra blend, and a dark teal twill that unfortunately was only a remnant, so not enough for the teal twill Cashmerette trench coat pattern I covet.
I wandered over to the threads, and again, used my basic skills to get thread – whatever colors I could remember. 😀 It was 8 pesos! That’s under 50 cents a spool! I’m kicking myself not for not buying more – it was the same brand I buy here!
All in all, I walked out of the store with 16 meters of fabric and a half a dozen spools of thread for under $35.
Later, we…ate dinner again. Maybe George and I went out for our “date night”? I can’t actually remember.
Wednesday: Belize City
We went to Belize City on the previous cruise, and I knew I didn’t want to get off again. There just wasn’t much to see right there at the port, and getting there involved a 30 minute tender. NO THANKS. I spent the day going down water slides and drinking more pina coladas than should be allowed. I took a nap in the middle of the day and hit my head on the bunk bed before lying down, so I was pretty sure I wasn’t ever going to wake up. (Spoiler alert: I did.)
That evening, we had a little birthday party for the boys. Mostly so my brother and sister could give them the Mexico soccer jerseys they’d bought for them the day before. Cake!
Thursday: Harvest Caye, Belize and Thanksgiving!
This was a new stop for us – a private “island” which of course was like Disney Belize, but there was a little shopping village and daiquiris and tons of chairs on the beach and a splash pad and a pool, so it was delightful. I hung out with my stepbrother and his girlfriend, and the boys played with her son, Beau (as they did all day every day on the boat.)
They collected over 100 shells, which they had to throw back. It’s slightly possible a few shells were smuggled back onboard. But probably not. We would never.
Thanksgiving dinner was…interesting. We were split up into two tables, not quite next to each other, the kids at one, the adults at another (as it should be.) There was some drama when the kids were apparently being rambunctious by going around the table saying what they were thankful for (how dare they?) and some woman from the next table yelled at them to be quiet, then came and yelled at us for parenting such heathens, then went and yelled at them again.
Delightful! I mean, otherwise, it was a nice meal for most of us. I had pumpkin for every course – pumpkin soup, followed by some kind of pasta dish involving a pumpkin cream sauce, and then of course, pumpkin cheesecake. Yay, no turkey for me! Oliver actually ordered and ate some pumpkin cheesecake, he told me later!!!
After dinner, we hit the ice bar on the ship where our thin Southern blood gave up after 20 minutes. It was 17 degrees! I had on a skirt! Well, my brother in law is from New Jersey, he probably could have stayed there all night. Anyway, it was pretty cool. (GET IT?)
Friday: Costa Maya, Mexico – Pam is a sucker!
By this point, handwashing my one pair of shorts in the sink was getting old, so I decided I’d get off the boat and buy a dress or a skirt or something in one of the shops. I also needed to get Linus a souvenir. In one shop, I found an undoubtedly authentic Mayan mask with the Real Madrid logo carved into it. I even haggled the price down five bucks. Perfect! And then I saw a cute cotton embroidered dress. Perfect! The man who was helping me brought it up to the register and told the cashier “$20 for the mask, $85 for the dress, so $105.”
I started hyperventilating. EIGHTY FIVE DOLLARS for a cotton dress and the seams weren’t even finished?!?!? The sewist in me was appalled. So I told the guy, “no, I’m sorry, I can’t, I can’t, I just can’t, I can’t, I’ll buy the mask, but I can’t get the dress.” I was freaking out. But I suppose he thought I was being a shrewd negotiator and knocked the price down to $60.
Well, I mean, I guess I could have kept on freaking out, but whatever. It’s my souvenir of Mexico, but hopefully I can do something to finish the seams. I also hemmed it by hand on the boat because it was a bit too long, so I need to do that properly as well, now that I’m home.
Upshot is, I asked Terry how much she pays for those dresses, and she said, “$15-20 in Mexico City or El Paso.” Blargh.
But it’s cute!
Saturday: Day at sea
My sister in law and I created a scavenger hunt for the kids for that day. It was fun. I spent a lot of the day sitting in this one spot on the boat that was pretty peaceful (until the bars out there opened.) It was on the 8th deck, and there were big comfy chairs and sofas and I’d sit there and sew (I brought stuff to hand sew scrunchies) or read. Or maybe have a cocktail.
Family photos came later, but ours will be on Christmas cards, so not posting them yet.
Sunday: Time to go home!
We missed Ziggy.
Okay there’s actually a lot more to the cruise. Like, there was a ropes course! It was fun and not too scary, even the part that went out over the water. I was up there when we were leaving Belize, I think. I had to borrow my brother in law’s running shoes because as noted before, I left one of mine at home. Derp.
And a rock climbing wall! The harness does ugly things to your bottom half in photos, but I’m pretty happy with how high I got. And I like to pause the video to see the muscles in my legs. But MAN it’s hard on your hands!
The boys spent 90% of their time either on the sports court where they played soccer (are you surprised?) or in the #garden where they ate ice cream. Or were in the room watching soccer, because we got some channel that showed soccer 24/7 (or so it seemed.)
I really need to make more time for blogging. You shouldn’t have to look at a picture of my desk for this long. (Though it is still neat, I’m proud to say.) (I say this like my blog is something people just “drop by” to see if I’ve written anything new.)
I think part of it is that I have all these pictures from the soccer tournament earlier this month that I need to finish editing to upload, but I’m just kind of blah. Here, how about just a few?
Quick (yeah right) recap of the tournament weekend.
I flew home from Orlando. Linus was sick, got him to the doctor, he wasn’t contagious, but by the time we got his prescription filled, it was 6pm, and there was traffic, and we didn’t get to our hotel until close to 11. And I hurt my back getting frantically packed.
First game Saturday morning, a win! Linus didn’t play, he spectated instead. I think he got really annoyed with me for asking so many questions, so he decided he felt well enough to play the later game. Which they also won!
Game 1: 4-1 win!
Game 2: 4-2 win! (A lot of pics, but the light was just so beautiful at that time of day)
Saturday night, the kids swam a bit in the hotel pool while the parents watched and partook in an adult beverage if they wished, and then we all ate pizza and went to bed. Sunday morning was another game! Which…they won! Which also meant that we’d be staying later for the finals. Remember, I’d been gone for the whole week prior, so all I wanted was to go home and sleep in my own bed.
Game 3: 6-2 victory!
Of course, I was proud they were heading to the finals of their second tournament. But I was also tired. So tired.
Anyway, the fourth game rolls around. It’s hot. And this game was hard fought. It was a nail-biter. No one was scoring. Both teams were really great! And so after overtime (or whatever they call it) the score was still 0-0! ACK!
So it went to penalty kicks! Eek, this is like World Cup level stuff, right? (I dunno, I didn’t watch it.) The deal is, whichever team gets to 3 penalty kicks wins.
The other team kicks…and misses!
Our team kicks…and gets it in!
They kick…and miss!
We kick…and get it in!
They kick…our goalie stops it!
We kick…it goes in!
Eeeeeeee! It was very exciting. All the kids went nuts, and let’s be honest, so did the parents. It was awesome!
Before too much time passes, I have to blog about this year’s Grand Meetup! It was my fifth, can you believe it? (In a way, it’s my sixth at Automattic, but I didn’t go to the 2013 one – but I was on trial and I sure did work my butt off while it happened.)
I hate to say it, but I wasn’t as excited about the GM this year as I have been in the past. I mean, Orlando? It’s hot, whine, whine. One of the greatest things about the GM for the past four years has been the weather. Actual fall weather! In the mountains! And the forecast for Orlando was hotter than New Orleans, bleh. And the only mountain around was Space Mountain, and I wasn’t going to be going near that. And I wouldn’t go on it even if I could (THANKS DAD FOR SCARRING ME FOR LIFE.)
On the bright side, the flight was under two hours and direct! That almost made up for the weather. I mean, not having to take two long flights to Vancouver and then sit on a bus for two hours to get to a (granted, gorgeous, luxurious mountain) resort was amazing. And I did sew all of the clothes I wore (with the exception of my bathing suit and workout clothes and one team t-shirt) so that was stressful fun.
But once I got to the airport in Orlando and started seeing friends, and then to the hotel, well, you know, it was awesome. The whole thing.
We arrived on Saturday and the opening party was around the pool at the hotel. We got fancy water bottles and fun buttons to attach to our lanyards. Needless to say, there was plenty of food and drink and lots of people to catch up with. Meanwhile, back in New Orleans, the boys were at a soccer game, and Miles scored his first goal of competitive soccer! This mama got pretty weepy at having missed it. (Thanks beer!) Sigh. But still, a great night.
Work started the next day – we spent it with our team. Actually, I spent the whole week working with my team, but some people spent other days in classes or working on projects. And then we did have some downtime for socializing. Like in the party suites. And at Disney Springs. Even went to Orangetheory one day.
But the VERY BEST PART of the whole week (erm, aside from, you know, uh, hanging out with my amazing colleagues) was Tuesday night.
Dinner at Harry Potter World!
After hours – so we had that section of Universal to ourselves! It was seriously magical. Of course, I had special outfits for the entire day. My day outfit was my Harry Potter t-shirt with a pinafore, and my evening outfit for HP World was a Harry Potter skirt. We got to ride the rides and there was food and drinks and we could get free ice cream and wander around Diagon Alley and eeeek, it was so awesome. Words can’t really describe. Fortunately, I took pics. Natch.
Day Harry Potter
Cashmerette Upton Skirt
One of the best parts about the GM for me (and the most nerve-wracking) is meeting all of the people I’d interviewed and/or hired over the past year. One of the days we had a Happiness Hour, where all of the Happiness team got together and did some activities (like writing cards that were delivered throughout the GM) and got t-shirts and hung out. The crazy thing is that Happiness is now the size (or maybe bigger) than the whole company was when I joined. Insane!
Sadly, I had to leave a day early because of the boys’ soccer tournament in Pensacola (yes, also Florida) but that’s a post for another day….
I’m in Orlando for this year’s Grand Meetup (which of course I’ll blog about later) so Daddy had to fill in as the photographer this month.
I am leaving my wonderful colleagues a day early because the boys have a soccer tournament this weekend, so while I am sad to miss a day with everyone here in Florida, I’m excited to see my boys again. (Oh and guess where the soccer tournament is? That’s right. Florida. I’m flying home from Florida tomorrow and I’ll be driving back to Florida with the boys in the afternoon.)
The subject of King’s Dominion theme park came up this morning in conversation at work and so, as I do, I went to my blog to illustrate the conversation with photos, and *gasp* I realized I hadn’t really blogged about our trip that day! And it was a really fun day! I posted a bunch of pictures on social media, but that’s not good enough. So I hope you don’t mind a little trip down memory lane. Kristina and the boys might have to fill in some gaps for me later, though.
(I know it was 1 year and 2 days ago, thanks to FB reminding me Saturday.)
So let’s see…we were visiting Kiki at that point in our trip to Virginia, so we left Woodbridge and headed to wherever King’s Dominion is. I remember we stopped at a rest area and saw something on the news. Oh yeah, the flooding in New Orleans. 😦 Anyway, we got there and it was pretty empty, which was awesome! I think it was some day in the middle of the week, I guess that’s why.
I was excited to see that King’s Dominion was basically Peanut-themed! SO MANY LINUS PICTURES!
Anyway, we rode lots of roller coasters…that’s a lie. Kiki and the boys got me on ONE roller coaster and after that evil ride, I was like NO THANKS and stuck to things like the swings that go in slow circles and kid rides instead. Much better.
Before the evil roller coaster of doom
Miles was proud of the bloody lip he got on it!
Just Kiki and Linus on that one
More my speed.
Later, we headed to the water park area, where Linus impressed the hell out of me by going on this terrifying water slide where you stand on a platform and the floor drops out from under you and you fall down this tube and well no thanks, but I can’t believe one of MY children did that. (Also Kiki did, but she is super brave and makes me sit in the back car of roller coasters so I’m not surprised.)
Also there was a water slide where we all sat in a huge round tube together and that was really fun but sadly, no pics from the water park because my phone was in the locker and I didn’t bring my waterproof camera. DANGIT.
Anyway, we rode more rides after, and there was a cute part later where the kids got to drive around a tiny little town with roads and traffic lights and stuff. And then they got their caricatures, and then Miles kept falling down, and was getting really pissed, so we decided it was probably time to go, so we did. But it was a great day! Yay! And I’m glad it’s now been recorded on my blog.
This may come as a surprise, but I didn’t go to Portland solely to shop for fabric. The main reason I went was to give a workshop at SD Expo, a conference for support professionals.
My former coworker and current friend Andrea Badgley now works for Support Driven, the company that puts on SD Expo, and I was excited to hear that our flights arrived at about the same time. We took the train from the airport into the city together, and then met up with Denise, another Automattician for lunch at Deschutes Brewery. It was so great to see them again!
Later, we went to the AirBNB offices and met up with some of the conference attendees and also toured the offices. Sounds weird, right? I was a bit skeptical about touring offices, but they were actually pretty cool.
The next day, we were up bright and early for the expo, which was held at an arena on the campus of Portland State University. Automattic was also a sponsor, so we set up our booth and I freaked out about my workshop, which was that morning.
My workshop was meant to help customer support agents get to the bottom of confusing questions from users. It happens. It was charmingly titled “I’m sorry, can you repeat the question? Getting to the bottom of what the customer is really asking”.
I didn’t finish polishing it until the night before I left for Portland. I work best on a deadline, and I know this, but nevertheless, I probably could have done without the stress. And I was also determined to tailor a couple of WordPress t-shirts to wear, but they weren’t getting delivered until that day. So yeah. Time management skills are definitely not my forte.
Since I was running a workshop and not just giving a talk, I needed an activity. I had a basic idea of what I was going to do (use low-tech scenarios to have people role-play customer and support agent) but I wasn’t sure how to execute it. I just couldn’t make it gel. But finally, about a week before, it came to me in a flash.
Fast forward to Thursday at about 10:45am. I’m walking towards the workshop room with my colleague Ainslie, who volunteered to help me demonstrate and keep things moving. There was a crowd of people waiting outside the room.
No, surely these people weren’t waiting to get into the room for my talk. Surely they were just…waiting in line for the bathroom? Or just chatting? Or were lost? Alas, my dream of having a half-full room for my workshop (just enough to not feel pathetic, but not too many to be overwhelmed) was shot down when all 48 seats at the tables were taken and another dozen or so people sat in chairs along the walls.
I nervously confidently got started, and fortunately, only had to talk for about ten minutes before the fun part started – the activity.
Looking nervous confident in the shirt I tailored (I can’t not talk about sewing a little.)
And also looking just like the nerd emoji. 🤓
The workshop part went like this…everyone divided into pairs. One person was the customer, and the other was the support agent. They were given an envelope with two sealed cards. The customer’s card detailed a problem they were having with a company’s product. The support agent’s card only said what the company was. The agent had to guess what the problem was, using techniques I’d discussed in my talk.
In the demo, I was the customer, and Ainslie was the support agent.
Her card simply said “You are a support agent for ACME BOOKSELLERS”
I started out saying “I got a book to read to my kid, but I can’t read it!” She asked, “is there anything wrong with the book?” I clarified that no, the book itself was fine, the pages weren’t torn or anything. But I just couldn’t read the words. And YES, I can read.
After a few probing questions, she thought to ask me to spell a few of the words to her.
“B-O-N J-O-U-R”, I said. And voila! She figured out the problem.
The discussion was lively, and people ran through several scenarios in the time we had. The room got loud! So loud we had to borrow one of the participants to whistle for us.
There were still about ten minutes left, so I opened the floor to let people talk about their experiences either at the workshop or in real life, or if they had questions. Naturally I expected dead silence, but I was happy that we had a lively discussion with people asking questions and hands being raised and I got to call on people and pretend like I was a teacher and everything. It was fantastic.
But the best part of all was after. The people who came up to me to tell me how great it was, and how much they got out of it. It really made all of the stress worth it. But maybe next time I’ll start earlier. (Yeah right.)
I can’t talk about SD Expo, though, without talking about my colleagues’ talks. Denise gave a workshop on weekend scheduling that gave me a profound respect for the work she does at Automattic. Maureen talked about the concierge support we give to our Business-level users, and we got to do a fun Mad Libs activity. And Kathryn talked about her experiences in the WordPress community forums, which she’s been involved with for many years.
I also got to talk to potential Happiness Engineer candidates (you know we’re hiring, right?), pick the brains of other people who hire support teams for their companies, eat amazing doughnuts, meet some famous cats, and fly home first class. Not bad!